Terms & Conditions

Last updated: [DATE]

These Terms & Conditions (“Terms”) govern your use of valestays.com (the “Website”) and any booking or stay with ValeStays. ValeStays is a serviced apartment operator: we manage and operate the apartments we offer, through Rita and Rani Hospitality Private Limited [LAWYER: confirm contracting entity — align with the Company Details / invoicing decision]. By using the Website, making a booking, or staying with us, you agree to these Terms, our Privacy Policy, Cancellation & Refund Policy, and Guest Code of Conduct.

1. Who We Are and What We Provide

ValeStays operates fully furnished serviced apartments in Delhi NCR. When you book with us, your contract is with us as the operator of your accommodation — we are responsible for the apartment, its upkeep, housekeeping, and guest support as described in your booking confirmation. Where an apartment is owned by a third-party owner under a management arrangement, ValeStays remains your point of contract and service for the stay.

2. Eligibility & Accounts

Bookings may be made only by persons aged 18 or above. You agree to provide accurate information when booking or creating an account, keep account credentials confidential, and not impersonate others. We may suspend accounts that violate these Terms.

3. Bookings & Payments

• A booking is confirmed only when you receive our written confirmation (email or WhatsApp) after payment of the required amount.
• Displayed prices state what they include; applicable taxes (including GST) are shown at or before payment.
• Payments are processed through third-party payment gateways; we do not store your card credentials. Bank-side payment failures are between you and your bank, though we’ll assist in tracing them.
• Full or partial advance payment may be required to confirm a booking, as stated during booking.
• Bookings are subject to availability; in the rare event of an error (pricing mistake, double allocation), we will offer a comparable alternative or a full refund of amounts paid.

4. Cancellations, Refunds & Modifications

Governed by our Cancellation & Refund Policy, which forms part of these Terms. Modification requests are subject to availability and applicable rate differences.

5. Check-In, Identity & Guest Records

• Check-in and check-out times are stated in your booking confirmation. Early check-in and late check-out are subject to availability and may carry a charge.
• Government-issued photo ID is mandatory at check-in for all adult guests (Aadhaar, passport, or driving licence; passport and visa for foreign nationals). This is a legal requirement for hospitality stays in India, including guest-record and police-reporting obligations — check-in cannot proceed without it.
• Only registered guests may occupy the apartment; the number of occupants must not exceed the booked occupancy.

6. Guest Conduct

Guests must comply with the Guest Code of Conduct, which includes:

• No parties or events; visitors only as permitted and registered [DECISION: state your actual visitor policy — hours/registration].
• No illegal activity, no disturbance to neighbours or other residents, and compliance with building rules and local laws.
• No smoking inside apartments [DECISION: confirm — and state any designated areas].
• Pets: [DECISION: state actual policy — most serviced operators: not permitted; if permitted, state conditions and charges].
• The apartment must be used as accommodation only — no commercial activity, subletting, or filming without written permission.

Serious or repeated violations may result in termination of the stay without refund, in line with the Cancellation & Refund Policy, and recovery of any resulting costs.

7. Damage & Security Deposits

• Guests are responsible for damage to the apartment or its contents beyond normal wear and tear, caused by them or their visitors. Damage should be reported to us immediately.
• Where a security deposit applies, it is stated at booking and handled per the Cancellation & Refund Policy — refundable after inspection, with any deduction itemised in writing.
• Charges for damage are assessed on actual repair/replacement cost, documented with evidence.

8. Our Responsibilities & Service Standards

We will provide the apartment as described in the listing and booking confirmation, cleaned and inspected before check-in, with the stated amenities in working order, and with guest support available 24×7 during your stay. If something in the apartment fails, we will repair or remedy it promptly — and where a significant failure can’t be remedied within a reasonable time, we will offer a comparable alternative apartment or a proportionate refund for the affected period.

9. Limitation of Liability

To the extent permitted by law: we are not liable for loss or theft of guest belongings inside the apartment (use provided storage and lock the apartment); for personal injury except where caused by our negligence; for failures of third-party utilities/infrastructure beyond our control; or for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited under Indian law. [LAWYER: review this clause closely — align with insurance coverage actually held.]

10. Force Majeure

Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, government action, epidemics, civil unrest, infrastructure failure). Handling of affected bookings follows our Force Majeure Policy and the Cancellation & Refund Policy. [CONSISTENCY: ensure the Force Majeure page and Cancellation policy Section 10 say the same thing.]

11. Bookings via Third-Party Platforms

Reservations made through Booking.com, Airbnb, MakeMyTrip, or other platforms are additionally governed by that platform’s terms, and platform-controlled matters (payment, cancellation mechanics) follow the platform’s policy. These Terms govern your conduct and stay in the apartment regardless of booking channel.

12. Property Partners

Terms for property owners and partners who list or place properties under ValeStays management are set out in the Host Terms & Responsibilities and the individual signed management agreement — not in this document.

13. Website Use & Intellectual Property

All Website content — text, photographs, design, branding, and the ValeStays name and logo — belongs to us or our licensors and may not be reused without written permission. You agree not to misuse the Website (scraping, attempting unauthorised access, posting unlawful content in reviews or messages).

14. Privacy

Personal data is handled per our Privacy Policy, including booking data, ID verification records, and communication.

15. Changes to Services and Terms

We may update apartments, amenities, pricing, and these Terms from time to time. The current Terms are always at this URL with the “Last updated” date; material changes apply to bookings made after the change. The terms shown at the time of your booking govern that booking.

16. Termination & Refusal of Service

We may decline or cancel bookings, or end a stay, for violation of these Terms, unlawful activity, safety risks, or materially false booking information — with refunds handled per the Cancellation & Refund Policy. We reserve the right of admission consistent with applicable law.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to any mandatory consumer-law rights, disputes are subject to the exclusive jurisdiction of the courts at New Delhi. [LAWYER: consider adding a good-faith negotiation/mediation step before litigation.]

18. Grievances & Contact

RIVARA STAYS PRIVATE LIMITED Limited (ValeStays) Email: support@valestays.com · Phone: +91 70046 48283 Grievance Officer and registered office: Company Details