Host Terms & Responsibilities

Last updated: [18/07/2026]

These Host Terms & Responsibilities (“Terms”) apply to property owners and partners (“Hosts”) whose properties are listed with or managed by ValeStays, operated by Rita and Rani Hospitality Private Limited. They apply to both partnership models we offer: Distribution Partners, who manage their own property while ValeStays handles listings, bookings, and guest acquisition; and Managed Partners, whose property ValeStays operates end-to-end. These Terms summarise the standing obligations of each Host; the complete commercial terms for any property are set out in the written agreement signed between the Host and ValeStays, which prevails in case of any conflict.

1. Listing Accuracy

Every listing must truthfully represent the property. Hosts must provide and maintain:

• True descriptions — bedrooms, occupancy, amenities, and location details exactly as they exist. If a listing states an amenity (WiFi, washing machine, power backup, parking), it must be present and in working condition.
• Real photographs — current photos of the actual property. Stock images, images of other units, or heavily altered photos are not permitted.
• Accurate availability — Distribution Partners must keep their calendar current and immediately block dates that are not genuinely available. Confirmed bookings against unavailable dates cause guest cancellations that damage ratings for the entire ValeStays portfolio.
• Consistent pricing — pricing is set or approved per the Host’s agreement; Hosts must not quote or collect amounts from guests beyond the booking terms.

Misleading listings may be corrected, delisted, or treated as a breach under the Host’s agreement.

2. Legal & Regulatory Compliance

Hosts are responsible for the legal standing of their property:

• Ownership and authority — the Host must hold clear legal ownership of the property, or documented authority from the owner to offer it for hospitality use, and must provide ownership documentation before the property goes live.
• Permissions and registrations — the Host must hold and maintain any permissions, registrations, or NOCs applicable to their property for guest accommodation under prevailing Delhi/local regulations, and must inform ValeStays promptly if any permission lapses, is refused, or is withdrawn.
• Guest record compliance — hospitality stays in India require guest identity records and, where applicable, police reporting (including Form C for foreign nationals). For Managed Partners, ValeStays operates this process. Distribution Partners who handle their own check-ins must maintain these records for every stay without exception.
• Tax compliance — Hosts are responsible for their own income tax obligations on earnings, and for their own GST position where applicable. ValeStays provides statements of amounts paid to support the Host’s filings.

3. Property & Safety Standards

Guests book a ValeStays-standard stay regardless of which building they’re in. Every Host property must maintain:

• Cleanliness — thorough cleaning between every stay and hygienic standards throughout. Managed Partners: ValeStays’ housekeeping performs this. Distribution Partners: this is the Host’s daily responsibility and is subject to inspection.
• Working utilities — functional plumbing, electricity, water supply, and any advertised heating/cooling at all times. Faults must be fixed promptly; recurring utility failures are treated as a standards breach.
• Safety equipment — functional locks on all entry doors, secure windows, fire extinguisher in working condition, and clear access to exits. Properties must comply with applicable fire-safety requirements.
• Advertised amenities in working order — WiFi, appliances, and furnishings as listed, maintained and functional.

ValeStays may inspect any listed property with reasonable notice, and pre-check-in inspection applies to all managed properties.

4. Booking Commitment

• Confirmed bookings are honoured. Once a booking is confirmed, the Host must make the property available as booked. Host-side cancellations strand guests and damage the portfolio’s standing with guests and booking platforms.
• No last-minute cancellations. Except for genuine force majeure, Distribution Partners must not cancel confirmed stays. Repeated or last-minute cancellations may lead to booking restrictions, delisting, or termination under the Host’s agreement.
• Responsive communication. Distribution Partners handling their own guest contact must respond promptly to booking-related communication and check-in coordination.

5. Guest Privacy & Conduct Toward Guests

Guest privacy is absolute. Hosts must not:

• Install or permit any camera or recording device inside the apartment — bedrooms, bathrooms, and living spaces included. External/common-area CCTV must be disclosed and positioned only in genuinely common areas.
• Enter the apartment during a guest’s stay except for scheduled housekeeping/maintenance with the guest’s knowledge, or genuine emergencies.
• Access guest belongings under any circumstances.
• Share guest information — names, contact details, ID documents, stay details — with any third party. Guest data may be used only to service the stay and meet legal record-keeping duties, consistent with our Privacy Policy.

Violation of guest privacy is treated as the most serious category of breach and may result in immediate delisting and termination, in addition to the Host’s own legal liability.

6. Damage Claims

• Suspected guest-caused damage must be reported within 48 hours of checkout, with photographs and a description sufficient to assess the claim.
• ValeStays reviews the evidence, the inspection record, and where relevant the guest’s account before any resolution, so claims are handled fairly for both sides.
• Claims reported late, or without evidence, may not be recoverable. Normal wear and tear is not claimable.

7. Payments & Statements

• Booking payments from guests are collected as set out in the Host’s agreement (via ValeStays or, for certain distribution arrangements, as otherwise agreed in writing).
• Host payouts follow the payout schedule, fee structure, and deductions defined in the signed agreement for that property. These Terms do not modify commercial terms.
• Hosts receive periodic statements showing bookings, collections, applicable fees, and net payouts for their property.
• Disputed amounts must be raised within 30 days of the relevant statement.

8. Standards Enforcement & Account Actions

To protect guests and the ValeStays standard, ValeStays may, in accordance with the Host’s agreement:

• Require corrective action within a defined period for standards or accuracy failures;
• Pause new bookings for a property until an issue is resolved;
• Delist a property for repeated or serious breaches;
• Terminate the partnership for material breach — including guest-privacy violations, safety failures, misrepresentation of ownership, or repeated booking defaults.

Wherever practical, ValeStays raises issues with the Host and allows an opportunity to fix them before escalation. Termination and exit mechanics — notice, handover, settlement of pending payouts — follow the signed agreement.

9. Relationship of the Parties

Hosts are independent property owners/partners, not employees, agents, or joint-venture partners of ValeStays. Nothing on this page creates authority for a Host to make commitments on ValeStays’ behalf, or vice versa, beyond what the signed agreement provides.

10. Changes to These Terms

ValeStays may update these Terms from time to time; the current version is always published on this page with its “Last updated” date. Material changes will be notified to active Hosts. Continued listing after notification constitutes acceptance.

11. Contact

Questions about these Terms, or about partnering with ValeStays: Email: support@valestays.com · Phone: +91 70046 48283 Interested in listing your property? Start here: Partner With Us