Company Details
ValeStays is an operator-led serviced apartment company. Every apartment in our portfolio is managed end-to-end by our own on-ground team — housekeeping, maintenance, and 24×7 guest support handled in-house. This page provides our official corporate, legal, and compliance information.
Legal Entity
ValeStays is owned and operated by Rita and Rani Hospitality Private Limited, a company incorporated under the Companies Act, 2013.
| Detail | Information |
|---|---|
| Legal Name | RIVARA STAYS PRIVATE LIMITED |
| Brand Name | ValeStays |
| GST Registration Number | 07AAOCR4332D1ZG |
| Registered Office | RZ-E-1-A 2nd Floor Mahavir Enclave, Delhi – 110045, India |
Directors
- Abhishek Kumar — Director (DIN: 09481551)
- Mohit Kumar — Director (DIN: 09862190)
Contact Information
| Channel | Detail |
|---|---|
| Customer Support | support@valestays.com |
| Phone | +91 70046 48283 |
| Support Hours | 24×7 |
For booking-related assistance, guests can also reach our team directly on WhatsApp via the Contact Us page.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, guests may direct complaints, concerns, or grievances relating to ValeStays’ services or Terms of Service to our Grievance Officer:
Grievance Officer: Gopal Yadav Email: grievance-officer-india@valestays.com Registered Address:RZ-E-1-A 2nd Floor Mahavir Enclave, Delhi – 110045, India.
We will acknowledge receipt of your complaint within 48 hours and aim to resolve it within the timelines prescribed under applicable law. Please include your booking reference and a detailed description of your concern to help us resolve it quickly.
Policies
- Terms & Conditions
- Privacy Policy
- Cancellation & Refund Policy
- Guest Code of Conduct
- Safety & Standards
About ValeStays
To learn more about who we are and how we operate, visit our About Us page, or browse our serviced apartments.