Guest Code of Conduct

Last updated: [20/07/2026]

Every ValeStays apartment runs on one standard — and that includes how we all behave in them. These rules apply to every guest, in every apartment, for every stay. They exist for three reasons: your safety, the comfort of neighbours and other guests, and keeping the apartments in the condition the next guest deserves. This Code forms part of our Terms & Conditions; by booking with us, you agree to it.

Most of this is common sense. Here it is anyway, so nothing is ever a surprise.

1. Occupancy & Registration

• Only registered guests may stay overnight. The number of occupants must not exceed the occupancy stated in your booking.
• Every adult guest must present government-issued photo ID at check-in (Aadhaar, passport, or driving licence; passport and visa for foreign nationals). This is a legal requirement for all hospitality stays in India — check-in cannot proceed without it.
• Booking on behalf of someone else without disclosing it, or providing false identity or contact details, is a serious violation.

2. Visitors

• Visitors are welcome during visiting hours: 9:00 AM to 9:00 PM, and must be registered with our team on arrival confirm the actual registration process — WhatsApp to building manager / register at reception.
• Visitors may not stay overnight unless added to the booking (subject to occupancy limits and applicable charges).
• Guests are responsible for their visitors’ conduct under this Code.

3. Quiet Hours & Neighbours

• Quiet hours: 10:00 PM to 7:00 AM. Keep noise at considerate levels at all times — our apartments are in residential buildings with families and long-stay guests around you.
• No loud music, shouting, or disturbance in apartments, corridors, or common areas.
• Respect building common areas: lifts, staircases, parking, and entrances are shared with residents and other guests.

4. No Parties or Events

ValeStays apartments are accommodation, not venues. Parties, events, and large gatherings are not permitted in any apartment, at any time. Bookings found to be made for party purposes will be terminated immediately without refund, and costs recovered where applicable.

5. Smoking

• Smoking is not permitted inside any apartment. Smoke detectors are installed for everyone’s safety; tampering with them is a serious violation.
• Smoking is permitted only in open-air areas designated by the building team.
• A deep-cleaning charge applies where smoking indoors is evident.

6. Pets

Pets are permitted in ValeStays apartments.

7. Care of the Apartment

• Treat the apartment, furniture, appliances, and linen with reasonable care. You’re liable for damage beyond normal wear and tear caused by you or your visitors — assessed at actual repair or replacement cost, documented in writing.
• Report damage or maintenance issues immediately — a WhatsApp message to our team. Reporting is never penalised; concealment is. Most issues reported early are fixed the same day at no cost to you.
• Kitchen use is welcome — that’s what it’s for. Clean up after cooking, and never leave cooking unattended.
• Don’t move furniture between rooms or remove any item from the apartment.

8. Safety & Security

• Lock the apartment when you leave and overnight. ValeStays is not responsible for loss or theft of belongings left unsecured; use provided storage.
• Do not tamper with smoke detectors, fire extinguishers, electrical panels, or safety equipment.
• No candles, open flames, or personal cooking/heating devices beyond the provided appliances.
• Familiarise yourself with the building exit routes on arrival. In an emergency, contact our 24×7 line immediately — and emergency services first where lives are at risk.
• Follow any safety instructions from our building team; they’re on-ground precisely for situations like these.

9. Prohibited Activities

Strictly prohibited in every apartment and building:

• Illegal activity of any kind, including possession or use of illegal drugs.
• Harassment, violence, or threatening behaviour toward anyone — guests, neighbours, or our staff.
• Commercial activity: subletting, re-renting, running a business from the apartment, or commercial filming/photography without our written permission.
• Weapons, hazardous materials, or anything that endangers others.
• Interfering with other apartments, guests’ belongings, or building infrastructure.

10. Respect for Our Team

Our housekeeping, maintenance, and building staff are the people who make your stay work — they’re on-ground every day, including nights. Treat them with the same respect they show you. Abuse of staff is treated with the same seriousness as any major violation of this Code.

11. Violations & Consequences

Proportionate to the violation:

• Minor issues (noise complaint, unregistered visitor): a warning and immediate correction.
• Serious or repeated violations (parties, smoking indoors after warning, occupancy breaches): termination of the stay without refund, per our Cancellation & Refund Policy.
• Severe violations (illegal activity, violence, endangerment, staff abuse): immediate removal, forfeiture of amounts paid, recovery of damages, account suspension, and reporting to authorities where warranted.

Damage charges and deposit deductions are always itemised in writing with evidence — fairness runs both directions.

12. Questions

Unsure whether something’s okay? Ask before, not after — one WhatsApp message settles it. Support: +91 70046 48283 · support@valestays.com