Cancellation & Refund Policy | ValeStays Delhi
-
by Valestays Admin
- June 25, 2026
- 0
by Last updated: [20/07/2026]
This policy applies to bookings made directly with ValeStays — through our website, WhatsApp, phone, or email. Bookings made through third-party platforms follow that platform’s policy (see Section 6). Your booking confirmation always states the exact policy applying to your reservation; where a promotional rate carries different terms, those terms are shown before you pay.
1. Direct Bookings — Short Stays (under 28 nights)
Standard (Flexible) rate:
- Free cancellation until 48 hours before check-in (check-in time 2:00 PM IST on arrival date).
- Cancellations inside that window: charge of one night’s tariff any remaining amount paid is refunded.
- Date changes requested before the free-cancellation deadline are free, subject to availability and any rate difference.
Non-refundable (discounted) rate:
- Offered at a reduced price, clearly labelled before payment.
- No refund on cancellation or no-show; date changes are not guaranteed and may carry a charge.
2. Direct Bookings — Monthly & Long Stays (28 nights and above)
- Before check-in: free cancellation until 7 days before arrival; inside that window, a charge of 7 nights’ equivalent applies.
- After check-in (early checkout): monthly stays may be shortened with 15 days written notice. Nights after the notice period are refunded at the applicable rate; without notice, up to the notice-period equivalent is chargeable.
- Rate protection: shortening a monthly stay below the monthly threshold may reprice the completed nights at the applicable shorter-stay rate, as stated in your booking confirmation.
3. Corporate Accounts
Cancellation and modification terms for corporate bookings are defined in the corporate agreement or booking confirmation, and typically include more flexible modification windows than public rates. Your account contact is the fastest route for changes.
4. No-Shows
A booking is a no-show if the guest has not arrived and has not contacted us by 11:59 PM on the arrival date. No-shows are charged one night for short stays / the pre-check-in cancellation charge for monthly stays, and the booking may be released. If you’re delayed — flights, traffic, hospital timings — one WhatsApp message holds your apartment; late arrival with notice is never treated as a no-show.
5. How to Cancel or Modify
WhatsApp or call +91 70046 48283, or email support@valestays.com, from the contact details on the booking. Cancellation time is the time we receive your message. You’ll get a written confirmation of the cancellation and any refund due — if you don’t receive it within a few hours, the cancellation hasn’t registered; contact us again.
6. Bookings Made Through Travel Platforms
Reservations made via Booking.com, Airbnb, Agoda, MakeMyTrip, Goibibo, Expedia, or any other platform are governed by the cancellation policy shown on that platform at booking, and cancellations/refunds must be initiated on that platform (their systems control the payment). Our team will help you navigate it, but the platform’s terms and timelines apply.
7. Refund Processing
Approved refunds go back to the original payment method:
| Payment method | Typical processing time |
|---|---|
| UPI | 2–5 business days |
| Credit/Debit card | 5–10 business days |
| Net banking | 3–7 business days |
| International cards | 7–14 business days |
Timelines depend on your bank/provider once we initiate the refund; we initiate within 3 business days of approving it, and confirm initiation in writing with a reference.
8. Security Deposits
Where a deposit applies, it’s stated at booking, is refundable after checkout, and is returned within 7 business days of a satisfactory apartment inspection. Deductions are made only for damage beyond normal wear, missing items, excessive cleaning, or policy violations — always itemised in writing with the refund of the balance.
9. Early Check-Out (Short Stays)
Checking out before your confirmed departure date on a short stay does not entitle a refund for unused nights, unless approved by management for exceptional circumstances. For hospital-linked stays with unpredictable durations, tell us at booking — we’ll set your stay up on flexible terms rather than have you overcommit.
10. Force Majeure
Where a stay is prevented by events beyond reasonable control — natural disasters, government restrictions, epidemics, civil unrest, infrastructure failure, severe weather — we will offer, at minimum, free rebooking to alternative dates, and refunds as required by applicable law and the booking terms. Flight cancellations and delays are handled under the no-show/late-arrival provisions above: message us and we’ll adjust.
11. When Refunds Aren’t Available
No refund is due for: non-refundable rate bookings; no-shows without notice; early departures outside Sections 2 and 9; removals for violation of the Guest Code of Conduct; or bookings made with materially false guest information.
12. Questions
WhatsApp/Phone: +91 70046 48283 · Email: support@valestays.com Grievances follow the process on our Company Details page.
Yes — standard-rate short-stay bookings cancel free up to [48 hours] before check-in, and monthly stays up to [7 days] before arrival. Non-refundable discounted rates are the labelled exception.
We initiate approved refunds within [3 business days]; your bank then takes 2–14 business days depending on payment method (UPI fastest, international cards slowest).
Nothing bad — message us on WhatsApp and we hold your apartment. Late arrival with notice is never treated as a no-show.
Cancellations for platform bookings must be made on that platform, under its policy, because its system controls your payment. We’ll help you through it, but the platform’s terms apply.
Tell us it’s a treatment-linked stay at booking and we’ll set flexible terms, so you’re not locked into dates no one can predict. Extensions are a WhatsApp message away.
Within [7 business days] of checkout and apartment inspection, with any deduction itemised in writing.