Force Majeure Policy
Effective Date: 25-05-2026
This Force Majeure Policy (“Policy”) outlines the circumstances under which ValeStays, operated by RITA AND RANI HOSPITALITY PRIVATE LIMITED, may be unable to fulfill certain obligations due to events beyond reasonable control.
By using the ValeStays platform, guests, hosts, and partners acknowledge and agree to the terms outlined below.
1. Definition of Force Majeure
A “Force Majeure Event” refers to any event or circumstance beyond the reasonable control of ValeStays, guests, hosts, property operators, or service providers that prevents, delays, or materially affects the performance of obligations.
Such events may include, but are not limited to:
- Natural disasters
- Floods
- Earthquakes
- Cyclones or severe weather conditions
- Fires or explosions
- Epidemics or pandemics
- Government restrictions or lockdowns
- Civil unrest, riots, or war
- Terrorist activities or security threats
- Labor strikes or industrial disputes
- Transportation shutdowns
- Utility failures
- Internet or telecommunications outages
- Court orders or regulatory actions
- Acts of God or unforeseen emergencies
2. Impact on Reservations & Services
During a Force Majeure Event, ValeStays may be required to:
- Suspend or modify services
- Delay support response timelines
- Cancel or reschedule bookings
- Restrict access to certain locations
- Temporarily disable platform features
- Coordinate emergency relocation support where feasible
Service availability may depend on:
- Local regulations
- Safety advisories
- Operational limitations
- Host or property accessibility
3. Guest Responsibilities
Guests affected by a Force Majeure Event are encouraged to:
- Follow instructions from local authorities
- Maintain personal travel insurance coverage
- Monitor official travel advisories
- Contact ValeStays Support promptly regarding affected reservations
- Cooperate with emergency safety procedures
ValeStays recommends that guests avoid non-essential travel during officially declared emergency situations.
4. Host Responsibilities
Hosts are expected to:
- Communicate promptly regarding operational disruptions
- Prioritize guest safety and emergency coordination
- Maintain accurate availability information
- Comply with local emergency regulations and directives
- Cooperate with ValeStays support teams during crisis situations
Hosts may be required to temporarily suspend listings where safety concerns exist.
5. Cancellation & Refund Considerations
In certain verified Force Majeure situations, ValeStays may:
- Allow reservation cancellations outside standard cancellation policies
- Issue partial or full refunds where applicable
- Provide booking credits or alternative accommodations when feasible
Refund or compensation decisions may depend on:
- Severity of the event
- Timing of cancellation
- Local restrictions
- Property accessibility
- Host participation
- Payment processing limitations
ValeStays reserves the right to review each case individually.
6. Limitation of Liability
To the maximum extent permitted by applicable law, ValeStays shall not be held liable for:
- Delays or service interruptions
- Travel disruptions
- Financial losses
- Property access limitations
- Injuries or damages arising from Force Majeure Events
- Indirect or consequential losses
ValeStays does not guarantee uninterrupted platform availability during emergency situations or large-scale disruptions.
7. Platform & Operational Disruptions
Temporary interruptions may occur involving:
- Website availability
- Booking systems
- Payment gateways
- Customer support channels
- Communication systems
ValeStays will make commercially reasonable efforts to restore operations as quickly as practicable.
8. Compliance with Authorities
ValeStays may comply with:
- Government directives
- Emergency regulations
- Public health orders
- Law enforcement requests
- Court mandates
Such compliance may require cancellation, suspension, or modification of services without prior notice.
9. Reservation of Rights
ValeStays reserves the right to:
- Interpret and apply this Policy at its sole discretion
- Modify procedures during emergency conditions
- Update this Policy periodically
- Take operational measures necessary to protect users, staff, partners, and the platform
10. Contact Information
For questions or assistance regarding this Policy, please contact:
ValeStays Support
📞 +91 7004648283
📧 support@valestays.com
Corporate Information
RITA AND RANI HOSPITALITY PRIVATE LIMITED
Dwarka, New Delhi, India
By continuing to use ValeStays, users acknowledge that unforeseen events beyond reasonable control may affect reservations, travel plans, and platform operations. ValeStays will make reasonable efforts to support affected users while prioritizing safety, regulatory compliance, and operational stability.