Welcome to the ValeStays Help Center 👋
We are committed to making every stay smooth, secure, and hassle-free for both guests and hosts. Browse the sections below to quickly find answers, guidance, and support.
Guest Support
Booking Assistance
Need help with a reservation?
We can assist with:
- Booking confirmations
- Date modifications
- Guest information updates
- Check-in instructions
- Cancellation requests
- Refund eligibility
- Payment-related queries
For booking assistance, contact our support team with your booking reference number for faster resolution.
Check-In & Check-Out
Standard Check-In
Check-in timings may vary by property and are mentioned on the booking page and confirmation email.
Standard Check-Out
Guests are requested to vacate the property within the specified check-out time to avoid additional charges.
Early Check-In / Late Check-Out
These services are subject to:
- Property availability
- Host approval
- Possible additional charges
Guests should request such changes in advance whenever possible.
Payment & Refunds
ValeStays supports secure online payments through authorized payment channels.
Accepted Payment Methods
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets (where available)
Refund Timelines
Refund processing may vary depending on:
- Payment method
- Banking partner
- Cancellation policy
Typical refund timelines range between 5–14 business days.
Cancellation Policy
Cancellation policies may differ depending on:
- Property type
- Seasonal pricing
- Promotional offers
- Host-specific terms
Guests are advised to review cancellation terms carefully before confirming a reservation.
Safety & Emergency Support
Guest safety remains a top priority at ValeStays.
For emergencies involving:
- Medical issues
- Safety threats
- Lockouts
- Property hazards
- Security concerns
Please immediately contact:
📞 +91 7004648283
📧 support@valestays.com
For life-threatening emergencies, always contact local emergency services first.
Host Support
Listing Management
Hosts can receive support regarding:
- Property onboarding
- Listing optimization
- Pricing updates
- Availability management
- Photos and descriptions
- Booking management
Payout & Earnings
Hosts may contact support for:
- Payout schedules
- Earnings reports
- Payment disputes
- Bank account updates
- Tax-related documentation support
Payout timelines may vary depending on banking and payment processing systems.
Hosting Standards
ValeStays expects all hosts to maintain:
- Accurate property descriptions
- Clean and safe accommodations
- Functional amenities
- Timely communication
- Compliance with local regulations
Repeated policy violations may result in temporary suspension or removal from the platform.
Frequently Asked Questions
How do I contact my host?
Host contact details are usually shared after booking confirmation.
Can I modify my reservation?
Yes, reservation modifications may be possible depending on availability and host approval.
What happens if the property is unavailable after booking?
Our support team will work to:
- Arrange alternatives where feasible
- Provide resolution support
- Process eligible refunds if necessary
Are all properties verified?
ValeStays performs verification checks where applicable; however, guests are encouraged to review listing details, ratings, and policies carefully before booking.
How do refunds work?
Eligible refunds are processed back to the original payment method used during booking.
Contact Us
Customer Support
📞 +91 7004648283
📧 support@valestays.com
Business & Corporate Queries
Corporate Information
RITA AND RANI HOSPITALITY PRIVATE LIMITED
Dwarka, New Delhi, India
Thank you for choosing ValeStays 🏡
We appreciate your trust and remain committed to delivering reliable hospitality experiences.