Everything you need before, during, and after a ValeStays stay — organised the way your stay actually happens. Can’t find it here? WhatsApp is the fastest answer: +91 70046 48283 — same-day for booking questions, 24×7 if you’re currently staying with us. Since we operate every apartment ourselves, the person answering can actually fix things, not just log them.
Before You Book
How booking works. Search your dates on the website, or simply WhatsApp us your dates, group size, and purpose (business, family, hospital visit) — we’ll reply the same day with apartment options and prices. A booking is confirmed once you receive written confirmation after payment.
Payment methods. UPI, credit and debit cards, net banking, and wallets (where available) — all processed through secure payment gateways. We never store your card details. For monthly and corporate stays, bank transfer against invoice is available.
Why book direct. Direct bookings get our best rates (no platform commission), flexible check-in support, and a direct WhatsApp line to the team running your apartment. See our Cancellation & Refund Policy — one clear policy, stated upfront, for every direct booking.
Booking for someone else? That’s fine — company travel desks and family members do it daily. Just tell us who’s actually staying, since every adult guest’s ID is required at check-in.
Managing Your Booking
Changing dates or apartment. Message us as early as possible — modifications are subject to availability and any rate difference, and changes before your free-cancellation deadline are free.
Cancelling. Governed by our Cancellation & Refund Policy: standard short-stay bookings cancel free up to the stated window before check-in; monthly stays have their own stated windows. Cancellation time is when we receive your message, and you always get written confirmation.
Extending your stay. The easiest change of all — one WhatsApp message, subject to availability. If your apartment is booked onward, we’ll move you to a comparable one in the portfolio.
Check-In & Check-Out
Times. Standard check-in and check-out times are stated in your booking confirmation. Early check-in and late check-out are subject to availability and may carry a charge — ask in advance and we’ll confirm.
What you need at check-in. Government-issued photo ID for every adult guest (Aadhaar, passport, or driving licence; passport + visa for foreign nationals). This is a legal requirement for hospitality stays in India — check-in can’t proceed without it.
Directions. Exact apartment address, directions, and check-in instructions are shared on WhatsApp once your booking is confirmed.
Arriving late? Flights delayed, hospital timings, traffic — one WhatsApp message holds your apartment. Late arrival with notice is never treated as a no-show, and our night team is on duty.
During Your Stay
Housekeeping. Scheduled per your stay type; need an extra service, fresh linen, or supplies — message us.
Something not working? WiFi, AC, geyser, appliance — report it on WhatsApp and our in-house maintenance team handles it, usually the same day. Reporting is never penalised; the earlier we know, the faster it’s fixed.
Visitors, quiet hours, and house rules. One code applies in every apartment — see the Guest Code of Conduct. Short version: registered visitors welcome in visiting hours, no parties, respect quiet hours.
Safety features. Apartments are equipped with smoke detectors, fire extinguishers, and marked exit routes — locate them when you arrive. Never tamper with safety equipment.
Emergencies (24×7)
For any emergency during your stay — medical situations, safety threats, lockouts, fire or hazard, security concerns:
- If life or safety is at risk, call national emergency services first: 112 (police/fire/ambulance, all-India).
- Then call us: +91 70046 48283 — our on-ground building and night teams respond around the clock; this is not an office-hours line.
Our team can guide you to the nearest hospital (several of Delhi’s major hospitals are minutes from our apartments), assist with lockouts, and handle any apartment hazard immediately.
Payments, Refunds & After Checkout
Refund timelines. Approved refunds return to your original payment method: UPI 2–5 business days · cards 5–10 · net banking 3–7 · international cards 7–14. We initiate within the window stated in the Cancellation & Refund Policy and confirm initiation in writing.
Security deposits. Where applicable, refunded after checkout inspection within the stated window, with any deduction itemised in writing.
Invoices. Stay invoices (including GST invoices for company bookings) are available on request — message us with your booking reference.
Left something behind? Tell us fast — housekeeping logs found items after every checkout, and we’ll arrange return or pickup.
Corporate, Monthly & Partner Queries
- Corporate accounts, GST billing, multi-apartment bookings → Corporate Stays
- Monthly quotes and long stays → Long Stays
- Property owners and partners → Partner With Us · existing partners → Host Support
Quick Answers
How do I contact ValeStays during my stay? WhatsApp or call +91 70046 48283 — 24×7 for current guests. You’re dealing directly with the team that operates your apartment; there’s no third-party host in between.
Who manages the apartment I’m staying in? We do. ValeStays operates every apartment in the portfolio — housekeeping, maintenance, and support are our own on-ground teams, which is why issues get fixed instead of forwarded.
What if the apartment doesn’t match what I booked? Tell us at check-in. Every apartment is inspected before arrival; if something material differs from your confirmation, we’ll remedy it, move you to a comparable apartment, or refund the affected period per our Terms.
How do refunds work? Back to your original payment method, on the timelines above, with written confirmation when we initiate — full details in the Cancellation & Refund Policy.
Can I get an invoice for my company? Yes — GST-compliant invoices for corporate bookings, and consolidated billing for corporate accounts.
Is there someone available at night? Yes — building and night-duty staff work on-ground every day, and the support line is 24×7 for current guests. Not a call centre; the actual team.