Last Updated: 22-2-2026
Welcome to www.valestays.com (“Website”, “Platform”, “We”, “Us”, “Our”).
By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions.
By using this website, booking a property, or creating an account, you agree to these Terms & Conditions, our Privacy Policy, and all applicable laws.
If you do not agree, please discontinue use of the platform.
Valestays.com acts as an online booking platform connecting:
Property Owners / Hosts
Guests / Travelers
We do not own the listed properties unless explicitly stated.
Users must:
Provide accurate information
Maintain account confidentiality
Be 18 years or older
Not impersonate others
We reserve the right to suspend accounts violating policies.
All bookings are subject to availability.
Prices displayed include applicable charges unless stated otherwise.
Full or partial payment may be required to confirm booking.
Payments are processed via third-party payment gateways.
We are not responsible for payment gateway failures or bank issues.
Cancellation terms depend on the specific property listing.
Possible conditions include:
Free cancellation within allowed period
Partial refund
Non-refundable bookings
Refund timelines depend on payment providers and banks.
Guests must:
Follow property rules
Provide valid government ID during check-in
Respect local laws and community guidelines
Failure may result in cancellation without refund.
Hosts agree to:
Provide accurate property descriptions
Maintain hygiene and safety standards
Honour confirmed bookings
Comply with local hospitality regulations
Users shall NOT:
Damage property
Conduct illegal activities
Disturb neighbours
Use properties for unlawful gatherings
Misuse the platform
Violations may result in permanent suspension.
We act only as a facilitator.
We are not responsible for:
Property condition disputes
Personal injury
Theft or loss
Host or guest misconduct
Natural disasters or force majeure events
Users assume responsibility for their actions.
All website content including:
Logo
Design
Images
Text
Branding
belongs to valestays.com and cannot be reused without permission.
User data is handled according to our Privacy Policy.
We collect only necessary information for bookings, communication, and service improvement.
We reserve the right to:
Modify features
Change pricing
Update policies
Suspend services
without prior notice.
We may terminate access if:
Terms are violated
Fraudulent activity is detected
Abuse of platform occurs
These Terms shall be governed by the laws of India.
Any disputes shall fall under the jurisdiction of courts in New Delhi, India.
For questions or support:
Company Name: Valestays
Email: support@valestays.com
Phone: +91 7004648283
Guests are responsible for maintaining the property in good condition during their stay.
Guests agree that:
Any damage caused to furniture, appliances, fixtures, or property assets must be reported immediately.
Guests will be financially responsible for repair or replacement costs resulting from negligence, misuse, or intentional damage.
The Host or Platform reserves the right to charge guests for damages after checkout upon verification.
Normal wear and tear will not be considered damage.
Failure to cooperate may result in:
Deduction from security deposit
Account suspension
Legal action where applicable
Some listings may require a refundable security deposit.
Security deposits:
Are collected before or during check-in.
May be held by the Host or Platform.
Will be refunded after property inspection.
Deductions may apply for:
Property damage
Missing items
Excessive cleaning
Rule violations
Refunds are typically processed within 3–7 business days after checkout.
By listing a property on [Your Website Name], Hosts agree to the platform commission structure.
The Platform may charge a commission percentage on confirmed bookings.
Commission rates may vary based on agreements or promotional programs.
Commission is automatically deducted from booking payouts unless otherwise specified.
The Platform reserves the right to modify commission structures with prior notice.
Hosts are responsible for:
Applicable taxes
Local registrations
Legal compliance related to hosting activities.
To ensure safety and comfort:
Parties, large gatherings, or events are strictly prohibited unless explicitly approved by the Host.
Loud music, illegal activities, or disturbance to neighbours are not allowed.
Unauthorized gatherings may lead to immediate booking cancellation without refund.
Additional penalties may include:
Security deposit forfeiture
Guest account suspension
Local authority involvement if required.
Pet allowance depends on individual property listings.
Guests must:
Confirm pet permission before booking.
Ensure pets are vaccinated and well-behaved.
Prevent damage, excessive noise, or disturbance.
Guests remain fully responsible for:
Cleaning requirements
Pet-related damages
Compliance with local animal regulations
Unauthorized pets may result in cancellation without refund.
Standard check-in and check-out times are defined by each property.
Requests for early check-in or late check-out:
Are subject to availability.
Must be approved by the Host in advance.
May involve additional charges.
Unauthorized late check-out may incur extra fees equivalent to an additional night’s stay.
Users must:
Be 18+ years old
Provide accurate identity details
Use valid payment methods
Comply with Indian laws
The Platform shall not be liable for:
Property condition
Host behaviour
Guest conduct
Accidents or losses
Force majeure events
Hosts are solely responsible for:
Local police guest registration (C-Form where applicable)
GST compliance (if applicable)
Municipal permissions
Society / apartment approvals
Foreign guest reporting requirements
The Platform assumes no liability for regulatory violations by Hosts.
For questions or support:
Company Name: Valestays
Email: support@valestays.com
Phone: +91 7004648283