Who we are
Our website address is: https://valestays.com
Valestay is an online platform that allows users to browse, book, and manage stay accommodations and related services.
If you have questions regarding this Privacy Policy, you may contact us at:
Email: support@valestay.com
Website: https://valestays.com
What personal data we collect and why we collect it
We collect personal data to operate our website, provide booking services, improve user experience, and maintain website security.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (hash) may be provided to the Gravatar service. The Gravatar service privacy policy is available at:
https://automattic.com/privacy/
After approval of your comment, your profile picture is visible publicly.
Media
If you upload images to the website, avoid uploading images containing embedded location data (EXIF GPS). Visitors can download and extract location data from images.
Contact forms
When you submit a contact form, we may collect:
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Name
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Email address
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Phone number
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Message content
This information is used only for responding to inquiries, customer support, and service communication.
We do not sell or rent personal information to third parties.
Cookies
If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These cookies last one year.
When logging in:
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Temporary cookie checks browser compatibility.
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Login cookies last 2 days.
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Screen preference cookies last 1 year.
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“Remember Me” login persists for 2 weeks.
Editing or publishing an article stores a cookie containing the post ID, expiring after 1 day.
Embedded content from other websites
Articles may include embedded content such as videos, maps, or images.
Embedded content behaves exactly as if you visited the external website. These websites may:
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Collect data
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Use cookies
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Track interaction
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Monitor logged-in users
We are not responsible for third-party privacy practices.
Analytics
We may use analytics tools (such as Google Analytics or similar services) to understand:
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Website traffic
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User behavior
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Booking trends
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Performance improvement
Analytics data is anonymized and used only for improving services
Who we share your data with
We may share data with:
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Payment gateway providers
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Hosting providers
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Spam detection services
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Booking service integrations
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Legal authorities when required by law
We do not sell personal data.
How long we retain your data
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Comments and metadata: retained indefinitely.
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Registered user data: stored while the account remains active.
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Booking and transaction data: retained for legal, tax, and security purposes.
Users may request deletion of personal information at any time.
What rights you have over your data
If you have an account or left comments, you can request:
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Export of your personal data
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Correction of information
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Deletion of personal data (subject to legal requirements)
Requests can be made via email.
Where we send your data
Visitor comments may be checked through automated spam detection services.
Data may also be processed by trusted third-party service providers for hosting, analytics, and payment processing.
Your contact information
For privacy-related concerns, contact:
Email: support@valestay.com
Additional information
We collect information only necessary for:
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Providing booking services
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Account management
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Customer support
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Website improvement
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Security monitoring
How we protect your data
We implement appropriate security measures including:
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SSL encryption
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Secure hosting environment
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Firewall protection
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Limited administrator access
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Regular software updates
What data breach procedures we have in place
In the event of a data breach:
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Systems are immediately secured
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Users may be notified where legally required
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Authorities may be informed
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Corrective actions are implemented to prevent recurrence
What third parties we receive data from
We may receive limited information from:
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Payment providers
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Booking integrations
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Authentication services
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Analytics platforms
This data is used solely for service functionality.
What automated decision making and/or profiling we do with user data
We do not perform automated decision-making that produces legal or significant effects on users.
Data analysis may be used only for recommendations, fraud prevention, and service improvement.
Industry regulatory disclosure requirements
We comply with applicable Indian data protection laws and relevant digital service regulations.
Where required, information may be disclosed to legal authorities in accordance with applicable law.