Welcome to our Frequently Asked Questions section. Here you’ll find answers to common queries regarding bookings, payments, cancellations, and your stay experience. If you need additional help, feel free to contact our support team anytime.
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The booking process usually takes less than 2 minutes. Once payment is completed, your reservation is instantly confirmed and details will be shared via email and WhatsApp.
We accept:
UPI payments
Debit/Credit Cards
Net Banking
Wallet payments (where available)
All bookings automatically generate an invoice including applicable taxes. You can download your tax invoice anytime from your booking confirmation email or your account dashboard.
Currently, reservations must be paid using a single payment method per booking.
You can manage payment methods by:
Logging into your account
Opening Profile → Payments
Adding, editing, or removing saved payment options
Booking Questions
Yes. You can modify dates or guest details before confirmation by contacting support or the host directly.
Go to:
My Bookings → Select Reservation → Cancel Booking
Refund eligibility depends on the property’s cancellation policy.
Your reservation status can be viewed in:
Dashboard → My Reservations
Statuses include:
Pending
Confirmed
Cancelled
Completed
You can locate your reservation:
From confirmation email
From your account dashboard
Using booking reference number
Payment is charged immediately after booking confirmation unless the property allows partial payment or pay-at-check-in options.
Help on your reservations
If a host cancels:
You receive a full refund
Our team helps you find alternative accommodation
Refund is processed within 5–7 business days
The Resolution Center helps resolve issues related to:
Refund requests
Property concerns
Payment disputes
Stay-related problems
Our support team will assist both guest and host fairly.
Immediately contact:
The host through your booking page, or
Customer support
We will coordinate item recovery and shipping if possible.
Yes. Most properties use instant booking. If host approval is required, you will receive confirmation within a few hours.
You can share:
Booking confirmation email
Reservation link
Check-in instructions
with friends or family traveling with you.