Welcome to Valestay.
To ensure a safe and pleasant experience for everyone, all guests must follow the rules below while using the platform and staying at listed properties.
Respect the Property
Guests agree to:
- Treat the property with care
- Keep the premises clean
- Use facilities responsibly
- Avoid damage to furniture or appliances
Guests may be charged for damages caused during their stay.
Follow House Rules
Each property may have specific rules regarding:
- Check-in and check-out timings
- Visitors and gatherings
- Smoking policies
- Pet policies
- Noise restrictions
Guests must review and comply with listing rules.
Respect Neighbors & Community
Guests must:
- Avoid loud music or parties
- Maintain peaceful behavior
- Respect local culture and laws
Prohibited Activities
The following are strictly prohibited:
- Illegal activities
- Drug use
- Harassment or violence
- Unauthorized commercial activities
- Booking on behalf of others without consent
Accurate Information
Guests must provide:
- Correct identity details
- Valid contact information
- Genuine booking purpose
Safety Responsibility
Guests are responsible for:
- Personal belongings
- Travel insurance
- Following safety instructions at the property
Valestay is not responsible for loss or theft.
Violations
Failure to comply may result in:
- Immediate booking cancellation
- Removal from property
- Account suspension
- No refund eligibility
Contact
Support: support@valestays.com