We’re here to help — whether you’re planning a stay, managing a property, or need assistance with your booking.
At Vale Stays, our support teams are dedicated to providing prompt, reliable, and personalized assistance to both guests and hosts. Reach out to the appropriate department below and our team will respond as quickly as possible.
✉️ Customer Support
For general inquiries, booking assistance, platform support, or any questions related to Vale Stays services:
Email: support@valestays.com
🏡 Host Support
If you are a property owner or host and need help with listings, onboarding, pricing, availability management, or payouts:
Email: host-support@valestays.com
🧳 Guest Support
For guests requiring help with reservations, check-in information, stay-related concerns, or booking modifications:
Email: guest-support@valestays.com
⚖️ Legal & Compliance
For legal matters, official notices, partnerships requiring legal documentation, or compliance-related communication:
Email: legal@valestays.com
📝 Grievance & Escalation
At Vale Stays, we take feedback and concerns seriously. If you wish to raise a complaint or escalate an unresolved issue, please contact our grievance team:
Email: grievance@valestays.com
💬 Our Commitment
We aim to respond to all inquiries within 24–48 business hours.
Your experience matters to us, and our team is committed to ensuring safe, smooth, and reliable hospitality services.